All damages need to follow the Return Materials process under the C10 login.
You should file a short shipment claim inside RCDChannel.com and then in addition reference the part(s) you wish to keep in a manual billing. On the manual claim, you can reference the credit ticket or the Invoice #.
If you do not wish to keep the part, follow Return Materials process.
You can fill out FORM abc123 available in C10. Manual Billing is best choice when you find your scenario does not fit exactly into Credit Request process.