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core_return [2014/11/11 19:29] monica |
core_return [2019/09/19 14:27] (current) monica |
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===== Core Returns ===== | ===== Core Returns ===== | ||
- | The application is custom built in support of the Carlyle Stone Mountain (CSM) Core Buy Back program. | + | The application is custom built in support of the Carlyle Stone Mountain (CSM) Core Buy Back program. Please refer to POM-410 on core return procedures. Also POM-407 for Carlyle Compressor Out of Warranty Exchange Program. |
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+ | In 2018, we added a Rebuilt Compressor program (currently COPELAND only) please reference POM-415 Totaline Copeland Semi-Hermetic Core Return Procedure for additional policy details. The interface for this program has a yellow sidebar, different part set & different warehouse to return the cores. | ||
Distibutors with eligibility to this application return Semi-Hermetic compressors to CSM for credit. The application is specific to handling CBP/US & CCRP customers because of the payment processes. | Distibutors with eligibility to this application return Semi-Hermetic compressors to CSM for credit. The application is specific to handling CBP/US & CCRP customers because of the payment processes. | ||
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* Once the Core has been received, there are two different paths: | * Once the Core has been received, there are two different paths: | ||
- | * **Out of Warranty** statuses - These statuses are paid out to parent code on the following Thursday weekly. Credit Memo information is seen inside the Core Return module. | + | * **Out of Warranty** statuses - These statuses are paid out to parent code on the following Thursday weekly. Credit Memo information is seen inside the Core Return module. |
- | * **In Warranty** Claims - They need to be filed in Service Bench and will be paid out of that process. | + | * **In Warranty** Claims - They need to be filed in Service Bench and will be paid out of that process. |