tech_support_contacts
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tech_support_contacts [2009/05/15 16:58] jay |
tech_support_contacts [2014/11/11 21:54] (current) monica |
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| ====== Contact Tech Support ====== | ====== Contact Tech Support ====== | ||
| - | Use our online "Issue Tracker" ticket system, or contact us via phone or email. Use of the Issue Tracker is recommended, since the issue details are available to all involved parties immediately and recorded in an organized way for future reference. | + | ==== Password Issues ==== |
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| + | NOTE: UTC compliance rules are in effect. You must change your password every 3 months. If you have not logged on the system within 3 months, then you may be redirected to [[https://www.rcdchannel.com/index.cgi?m=usernamef| I forgot my password link]]. The purpose of this process is that someone must verify you are current employee seeking access. You should receive an email with a link in it so you can setup your own password. | ||
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| + | If you are a Distributor and have had access to the system in the past, please use the [[https://www.rcdchannel.com/index.cgi?m=usernamef| I forgot my password link]] first. These emails are directed to someone specific to re-issue you a temporary token for access. Second, please email [[[email protected]]]. Be specific about who you are, your username and what you are trying to accomplish. | ||
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| + | Use our online "Issue Tracker" ticket system, or contact us by email. Use of the Issue Tracker is recommended, since the issue details are available to all involved parties immediately and recorded in an organized way for future reference. | ||
| ===== Online Issue Tracker ===== | ===== Online Issue Tracker ===== | ||
| + | (This is for RCD Employees to Log Application Code Issues & Requests) | ||
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| [[http://issues.purplewire.com|Log in]] to report a new issue or track status of an open issue. Our support staff is immediately notified for follow up action. Features: | [[http://issues.purplewire.com|Log in]] to report a new issue or track status of an open issue. Our support staff is immediately notified for follow up action. Features: | ||
| * Ability to view current status with email notifications of changes. | * Ability to view current status with email notifications of changes. | ||
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| * Historical issues and resolutions. | * Historical issues and resolutions. | ||
| - | //To request an issue tracker login account, please contact the support line above or your account manager.// | + | //To request an issue tracker login account, please contact the support line or your account manager.// |
| - | ===== Phone or Email ===== | + | ===== Email ===== |
| - | Call the dedicated support line, M-F, from 9am - 5pm EST at 315-234-0079 x 345 or via email at: support@purplewire.com | + | Designated users at Carrier reset passwords. Email [[admin@rcdchannel.com]]. |
| + | Please be specific about who you are and what you are trying to accomplish. | ||
tech_support_contacts.1242406735.txt.gz · Last modified: 2009/05/15 16:58 by jay