RCDchannel Support Wiki

This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong.

====== Contact Tech Support ======

If you are a Distributor and have had access to the system in the past, please use the [[https://www.rcdchannel.com/index.cgi?m=usernamef]] I forgot my password link first.  These emails are directed to someone specific to re-issue you a temporary token for access.   Second, please email [[admin@rcdchannel.com]].   Be specific about who you are, your username and what you are trying to accomplish.

Use our online "Issue Tracker" ticket system, or contact us by email. Use of the Issue Tracker is recommended, since the issue details are available to all involved parties immediately and recorded in an organized way for future reference.

===== Online Issue Tracker =====
(This is for RCD Employees to Log Application Code Issues & Requests) 

[[http://issues.purplewire.com|Log in]] to report a new issue or track status of an open issue. Our support staff is immediately notified for follow up action. Features:
    * Ability to view current status with email notifications of changes.
    * Ability to view associated notes and files.
    * Historical issues and resolutions.

//To request an issue tracker login account, please contact the support line or your account manager.//

=====  Email =====
Designated users at Carrier reset passwords.  Email [[admin@rcdchannel.com]].
Please be specific about who you are and what you are trying to accomplish.

RCDchannel Support Wiki

User Tools

Site Tools

Page Tools