RCDchannel Support Wiki

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====== Contact Tech Support ======

If you are a Distributor, please email [[admin@rcdchannel.com]].   Be specific about who you are, your username and what you are trying to accomplish.

Use our online "Issue Tracker" ticket system, or contact us by email. Use of the Issue Tracker is recommended, since the issue details are available to all involved parties immediately and recorded in an organized way for future reference.

===== Online Issue Tracker (This is for RCD Employees to Log Application Code Issues & Requests) =====
[[http://issues.purplewire.com|Log in]] to report a new issue or track status of an open issue. Our support staff is immediately notified for follow up action. Features:
    * Ability to view current status with email notifications of changes.
    * Ability to view associated notes and files.
    * Historical issues and resolutions.

//To request an issue tracker login account, please contact the support line or your account manager.//

=====  Email =====
Designated users at Carrier reset passwords.  Email [[admin@rcdchannel.com]].
Please be specific about who you are and what you are trying to accomplish.

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