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home [2014/11/12 16:36] monica |
home [2019/09/19 14:04] (current) monica |
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| ===== Overview ===== | ===== Overview ===== | ||
| - | RCDchannel.com is a portal to various web applications for use by Carrier RCD staff and RCD distributors. The RCD channel portal is based on the [[http://www.channelsuite.com|ChannelSUITE]] system with some customizations to allow it to work with other RCD applications such as the Core Return Buy Back Program, Extended Warranty Contracts for Compressors, Marketing Funds and credit memo systems. | + | RCDchannel.com is a portal to various web applications for use by Carrier Replacement Components (RC aka RCD), staff and RC distributors. RC was previously referred to as Replacement Components Division (RCD). The RCDchannel portal is based on the [[http://www.channelsuite.com|ChannelSUITE]] system with some customizations to allow it to work with other RCD applications such as the Core Return Buy Back Program, Extended Warranty Contracts for Compressors, Marketing Funds and Credit Request systems. |
| - | These applications have been custom built for RCD to handle manual, time consuming processes at the Distributor, RCD customer service & accounting departments. | + | These applications have been custom built for RC to handle manual, time consuming processes at the Distributor, RCD customer service & accounting departments. |
| This wiki provides help and documentation on various aspects of the RCDchannel.com portal and related applications. If you don't find what you're looking for, let us know and we'll try to add a new section or improve the existing content in the future. | This wiki provides help and documentation on various aspects of the RCDchannel.com portal and related applications. If you don't find what you're looking for, let us know and we'll try to add a new section or improve the existing content in the future. | ||
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| ===== Your Setup/Registration ===== | ===== Your Setup/Registration ===== | ||
| - | Every Distributor has a 6 digit code that parallels the code used in RCD Accounting Systems. | + | Every Distributor has a 6 digit code that parallels the code used in RCD Accounting Systems. |
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| + | * ICP/FAST uses SAP Accounting & can only use Market Funds application | ||
| + | * Anyone who uses C10 Accounting may be eligible for the other applications. | ||
| This code is mirrored in various processes in both systems and in some cases payments are automated. | This code is mirrored in various processes in both systems and in some cases payments are automated. | ||
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| * Channel (Choose one of CBP/US, CCRP, International or ICP/FAST) | * Channel (Choose one of CBP/US, CCRP, International or ICP/FAST) | ||
| - | * Unique Prent Code - because every login can only ever be tied to one Distributor (This helps with duplicate registrations.) | + | * Unique Parent Code - because every login can only ever be tied to one Distributor (This helps with duplicate registrations.) |
| * Corporate Email - because of UTC policy & potential turn-over you should use a corporate email. The I forgot my password links and locked out statuses all use email to your corporate account. | * Corporate Email - because of UTC policy & potential turn-over you should use a corporate email. The I forgot my password links and locked out statuses all use email to your corporate account. | ||
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| + | RCDChannel.com uses a Delegated Registration Process meaning peers at your distributorship are marked as Master User Admin. They are the people who reset passwords and add roles to certain applications. If there is no one at your distributorship in this role, then someone at RC adds the role. | ||
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| + | If you do not receive a login via email, first check your SPAM folder. If the email is in your SPAM folder, marked Not SPAM and add [email protected] to your address book. If you still do not have a link to gain access, then send an email to [email protected]. | ||
| ===== Online Applications ====== | ===== Online Applications ====== | ||
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| - [[Credit Requests ]] | - [[Credit Requests ]] | ||
| - [[Marketing Funds ]] | - [[Marketing Funds ]] | ||
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| ===== Content ===== | ===== Content ===== | ||
home.1415810163.txt.gz · Last modified: 2014/11/12 16:36 by monica