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Welcome...

…to the RCDchannel support wiki.

Overview

RCDchannel.com is a portal to various web applications for use by Carrier RCD staff and RCD distributors. The RCD channel portal is based on the ChannelSUITE system with some customizations to allow it to work with other RCD applications such as the Core Return Buy Back Program, Extended Warranty Contracts for Compressors, Marketing Funds and credit memo systems.

These applications have been custom built for RCD to handle manual, time consuming processes at the Distributor, RCD customer service & accounting departments.

This wiki provides help and documentation on various aspects of the RCDchannel.com portal and related applications. If you don't find what you're looking for, let us know and we'll try to add a new section or improve the existing content in the future.

Hint: the Search box at the top of every wiki page is your friend.

Your Setup

Every Distributor has a 6 digit code that parallels the code used in RCD Accounting Systems (C10, C9, SAP). FIXME

This code is mirrored in various processes in both systems and in some cases payments are automated.

When new users register, they need to enter this code and a unique corporate email address.

  • Channel (Choose one of CBP/US, CCRP, International or ICP/FAST)
  • Unique Prent Code - because every login can only ever be tied to one Distributor (This helps with duplicate registrations.)
  • Corporate Email - because of UTC policy & potential turn-over you should use a corporate email. The I forgot my password links and locked out statuses all use email to your corporate account.

Online Applications

Follow the links to view specific details about the custom built applications. Most of the processes are custom built for certain Channels & are a combination of full picture processes. Some of the full picture is done outside the systems, then filed within the portal applications.

Content

  • RCDchannel FAQs – Frequenty asked questions about the features and usage of the TotalineChannel portal
  • Help Pages – Context-specific help pages that are linked from the TotalineChannel interface

Live Technical Support

If you require technical assistance from a mostly-live humanoid, please contact the tech support team

home.1415743367.txt.gz · Last modified: 2014/11/11 22:02 by monica