…to the RCDchannel support wiki.

RCDchannel.com is a portal to various web applications for use by Carrier RCD staff and RCD distributors. The RCD channel portal is based on the ChannelSUITE system with some customizations to allow it to work with other RCD applications such as the Core Return Buy Back Program, Extended Warranty Contracts for Compressors, Marketing Funds and credit memo systems.

These applications have been custom built for RCD to handle manual, time consuming processes at the Distributor, RCD customer service & accounting departments.

This wiki provides help and documentation on various aspects of the RCDchannel.com portal and related applications. If you don't find what you're looking for, let us know and we'll try to add a new section or improve the existing content in the future.

Hint: the Search box at the top of every wiki page is your friend.

Follow the links to view specific details about the custom built applications. Most of the processes are custom built for certain Channels & are a combination of full picture processes. Some of the full picture is done outside the systems, then filed within the portal applications.

1. Core Return
2. Extended Warranty
3. Credit Requests
4. Marketing Funds

• RCDchannel FAQs – Frequenty asked questions about the features and usage of the TotalineChannel portal
• Help Pages – Context-specific help pages that are linked from the TotalineChannel interface

If you require technical assistance from a mostly-live humanoid, please contact the tech support team