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core_return [2014/11/11 19:29]
monica
core_return [2019/09/19 14:27] (current)
monica
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 ===== Core Returns ===== ===== Core Returns =====
  
-The application is custom built in support of the Carlyle Stone Mountain (CSM) Core Buy Back program.   +The application is custom built in support of the Carlyle Stone Mountain (CSM) Core Buy Back program.   Please refer to POM-410 on core return procedures. Also POM-407 for Carlyle Compressor Out of Warranty Exchange Program.   
 + 
 +In 2018, we added a Rebuilt Compressor program (currently COPELAND only) please reference POM-415 Totaline Copeland Semi-Hermetic Core Return Procedure for additional policy details.   The interface for this program has a yellow sidebar, different part set & different warehouse to return the cores.   
  
 Distibutors with eligibility to this application return Semi-Hermetic compressors to CSM for credit.  The application is specific to handling CBP/US & CCRP customers because of the payment processes. Distibutors with eligibility to this application return Semi-Hermetic compressors to CSM for credit.  The application is specific to handling CBP/US & CCRP customers because of the payment processes.
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   * Once the Core has been received, there are two different paths:    * Once the Core has been received, there are two different paths: 
  
-  * **Out of Warranty** statuses - These statuses are paid out to parent code on the following Thursday weekly.  Credit Memo information is seen inside the Core Return module.  +       * **Out of Warranty** statuses - These statuses are paid out to parent code on the following Thursday weekly.  Credit Memo information is seen inside the Core Return module.  
  
-  * **In Warranty** Claims - They need to be filed in Service Bench and will be paid out of that process. +       * **In Warranty** Claims - They need to be filed in Service Bench and will be paid out of that process. 
  
  
core_return.1415734142.txt.gz · Last modified: 2014/11/11 19:29 by monica